Frequently asked questions

Fill out an online order form! Be sure to scroll our recent sets or come prepared with your own inspiration and ready to share all the details you want to see translated in your custom cookies! Rachael will review the details of your request and contact you to confirm the design, pricing, and payment details. Please note that your order is not considered placed until these details are confirmed with Rachael. Full payment is required at the time of booking to reserve your order.

We require a minimum lead time of 2 weeks for all custom orders. If you absolutely need your cookies sooner, rush orders are accepted based on availability, and our Miracle Fee will apply. See below for more information. It's always a good idea to order your custom cookies as early as possible to ensure your date is available. Orders greater than 4 dozen will require longer lead times. Availability for large orders varies according to order size, design specifications, level of detail, packaging needs, and more. Please fill out the online order form or contact Rachael at cookiesbyrae@gmail.com for more information. We're always happy to talk through your ideas!

Sometimes life is just LIFE-ing and you gotta have those cookies sooner. We get it! Assuming our bake schedule is open, we'll make the impossible possible and create your custom designs with a one-week lead time. Our Miracle Fee is an additional $15 per dozen. Please contact us at cookiesbyrae@gmail.com if you need a miracle!

We understand plans change and life can get in the way. That's just how the cookie crumbles!To reserve your order, full payment is required at the time of booking. Your pickup date is not secured until payment has been received in full. Design work, baking, decorating, and the purchase of custom supplies will not begin until full payment has been secured.Custom orders may be canceled if the requested pickup date is more than two (2) weeks away. Orders canceled within two weeks of pickup are non-refundable.Please note that full refunds are never guaranteed. Because each order is custom designed, supplies may be purchased specifically for your order and cannot be returned. When a cancellation is requested more than two weeks before pickup, a partial refund may be issued at the sole discretion of Cookies by Rae.Large or event orders may be subject to separate cancellation terms, and refunds are not guaranteed.

Our custom-decorated sugar cookies are sourced with fresh ingredients, are handmade to order and are always designed with the utmost respect for your vision. Involved in each custom-decorated cookie set are hours of artistry and design work, icing color mixing, baking, meticulous decorating and special packaging according to your needs. Custom orders often require ordering specialized tools or supplies, and in some cases, cookies may even be hand-cut. Seeing your vision and bringing that vision to life amid flour, butter and sugar are what we do best. You're paying for our experience, passion, talent, and a product that we hope you'll agree tastes and looks second to none. We invite you to join us for a cookie decorating class to gain an appreciation of the work that goes into each and every decorated sugar cookie.